The ‘Offline’ status on Brother printers can arise from various factors, but fortunately, the majority of these problems can be resolved with a few straightforward steps.”
Simple Ways to Resolve Brother Printer Is Offline Problems
Solution 1- Check & set as the default option-
- Open the Run box and Type “control” and press “OK.”
- Click on “Devices and Printers.” If you can’t find this option, click on “Hardware and Sound.”
- Choose the properties of the Brother printer, Right-click on it and select “Set as Default.”
- Your printer is now set as Default Printer.
You should now notice a green checkmark on the Brother printer properties. Feel free to give a print command again. Let’s check if the Brother printer is back online or still displaying as paused or offline.
Solution 2 – Uncheck use printer offline option
- Open “Devices and Printers” in the “Control Panel” as described in method 1.
- Right-click on the Brother printer you’re using and choose “See what’s printing.”
- In the window that appears, click on “Printer” and then select “Open As Administrator.”
- Click on “Printer” again. If you see “Pause Printing” and “Use Printer Offline” are checked, uncheck these items.
- Close the window and check if your printer is back online. If the printer keeps going offline, proceed with the next steps.
Solution 3 – Cancel all printer jobs to fix Brother printer shows offline
- Open the Control Panel from the Run Dialog Box.
- Click on the “Devices and Printers” option.
- In the window that appears, click on the printer, and then click on “Cancel All Documents.”
- Confirm your action by clicking “Yes.”
- Close the window and check if your printer returns to normal functioning.
Solution 4 -Update printer firmware
- Go to Brother official software download website. Search the product you are using.
- On the Downloads page of your printing device, select the operating system version you are using and hit Search.
- Scroll down to find Firmware section, and select Firmware Update Tool.
- Hit Agree to the EULA and Download button at the bottom.
- After the download is completed, open the file and double click on it to install.
- Once you click on the installed software other security windows may appear click “Run” to Proceed.
- Choose your model from the list and click continue.
- Update will require some date about your printer click to agree button and follow the further instruction to update your printer firmware.
Solution 5 – Clear Print Queue Job and Restart Spooler
To do so, follow the steps given below:
- Shut down all the printing-related programs. Enter Services in the Search box. Select the Services app.
- In the services window search for Printer Spooler Service. Right-click on it and select the Stop option.
- Open File Explorer and navigate to
C:\Windows\System32\spool\PRINTERS.
- In the “PRINTERS” folder, delete all files. Note: Administrative privileges may be required to perform this action.
- Again open the Services Window and right-click on Printer Spooler. This time click on the Start button to restart the service.
Check if the Brother printer get back online now.
Solution 6 – Update Printer Drivers
- Enter “Device Manager” in the Windows search box and select the top option that appears.
- Expand the “Print Queues” option, then select the specific Brother printer.
- Right-click on the Brother printer and choose the “Update Driver” option.
- Click on “Search automatically for drivers” and follow the on-screen prompts to complete the process.
Here’s the guide to fix Brother Printer Offline on Mac
Solution 1- Resetting’s and Reconnecting Printer
- Disconnect the printer cable from your MacBook and turn off your printer for more than 10 seconds.
- Reboot your MacBook Pro.
- Turn on your printer and reconnect it to your MacBook Pro.
- Check if your printer status still shows as offline. If it does, try the method below.
Solution 2- Reset Printer Using System Preference on MAC
- Click on the Apple Icon located on the top menu > Select System Preferences.
- Click on Printers & Scanners.
- Access the option by using the Trackpad with two fingers > Click on Reset printer system.
Solution 3 – Check if You Have the Right Brother Printer Driver Installed
Drivers are essential for a printer to function properly. Even with renowned brands like Brother, ensure you’ve installed the correct driver to prevent the printer from going offline on your Mac device.
- Open the Apple Menu, go to System Preferences, and click on Print & Scan or Printers & Scanners.
- In the Printers section, select your Brother printer.
- Verify the printer driver by checking the information next to ‘Kind.’
If the printer driver is set as AirPrint, follow these steps to add the CUPS driver to your Mac:
- Launch the Apple Menu, click on System Preferences, and select Print & Scan or Printers & Scanners.
- Click on the ‘Add’ (+) button.
- At the top of the dialog box, click on the Default icon.
- Choose your Brother printer from the list.
- Ensure that you have selected ‘XXXXXXX + CUPS’ in the Use list, where XXXXXXX is the model name.
- Click on ‘Add’ to add your printer to the Printers section.
- Once done, exit the ‘Apple Menu’ by clicking on ‘Quit System Preferences.’
Conclusion
Resolving Brother printer offline issues on Windows 10/11 and Mac involves a series of troubleshooting steps, including checking connections, setting the printer as default, updating drivers, and resetting the printing system on Mac.
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